FAQs
General Questions
Toll Collections
Violation Enforcement
Travel Information
General Questions
How do I get information about Orlando-Orange County Expressway Authority Revenue Bonds?
For information on Series 1963, 1970, 1980, 1985, 1986, 1988, 1990, 1993, 1993A or 1998 Bonds contact US Bank at 800-934-6802. For information on the Series 2003, 2005, 2007A, and 2008B Bonds contact Wells Fargo at 800-344-5128.
How do I get a handicap permit so I don't have to pay tolls?
The handicap permit that allows free travel on toll roads is available to persons with specific upper mobility disabilities. To see if you qualify for a permit contact the Commission for the Disadvantaged at 1-800-983-2435 or visit their web
site  .
How do I get a copy of the Expressway Authority's Express Map?
You can ask for a map at any one
of our tollbooths or you may request that a map be mailed
to you. Send your request via e-mail to info@oocea.com.
There is a limit of two maps per customer. Additional
maps are available at the discretion of the Expressway
Authority based on availability. Delivery costs are
the responsibility of the person or organization requesting
the maps.
Can I make copies of the Express Map?
The Express Map is copyrighted. Copies
for personal use are permitted. However, any duplication
or reproduction for distribution or profit must be approved
by the Expressway Authority.
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Toll Collections
How do I provide feedback about the performance of a Toll Service Attendant?
Toll attendants are supervised by Florida Toll
Services which operate the Expressway Authority's
toll plazas. Call Quality Control at 1-800-789-6670
to share your thoughts about a Toll Service
Attendant. Customer Comment Cards are also
available at all toll plazas.
Who do I talk to when I receive incorrect change back from a Toll Service Attendant?
Call Florida Toll Services at 1-800-789-6670
to report the incident. If possible note
the location, time of day, the lane and
the direction of travel.
How do I get a job at the Orlando-Orange County Expressway Authority administration office?
Most job openings are advertised in the Orlando Sentinel and some are posted on the web site. The Expressway Authority is a lean government agency and generally only has a couple of job openings each year.
How do I get a job as a Toll Service Attendant?
Call Employment Resources,
Inc. at 407-647-8367. All Toll Service Attendants
on our system are hired through this agency.
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Violation Enforcement
I violated a toll lane, what should I do?
If this is your first violation, you should do nothing. The Expressway Authority understands that customers may on occasion enter a toll plaza without proper funds. The Authority only prosecutes habitual toll violators. There is no way to delete a violation from your record once it has occurred.
I went through an E-PASS lane by accident, what should I do?
If this is your first accidental violation, you should do nothing. The Expressway Authority understands that customers may on occasion confuse the lanes and not have proper funds or equipment for them. The Authority only prosecutes customers who accumulate more than three violations.
I always put my money in the coin basket, but sometimes the light stays red and I violate the toll, will I get a ticket?
No. The Expressway Authority only issues tickets to drivers who have accumulated more than three violations in which the coin machine was functioning properly. However, it is possible to receive a warning letter. If you have received a warning letter and wish to get detailed information about your violation record, contact the toll enforcement office at (407) 690-5200.
I received a warning letter from the Expressway Authority, what should I do?
Stop violating and you will face no further action. Additional violations may result in the issuance of a Uniform Traffic Citation. If you feel you have been issued the warning letter in error, contact the Toll Enforcement Office at (407) 690-5200.
I received a Uniform Traffic Citation from the Expressway Authority, what should I do?
You may voluntarily pay the ticket or you can choose to take your case to traffic court. Your choices are detailed on the Traffic Citation. If you feel you have been issued the ticket in error contact the Toll Enforcement Office at (407) 690-5200. Any further violations will result in the issuance of additional tickets.
What is the penalty for violating a toll plaza?
A ticket issued for a toll violation carries a maximum fine of $114.50 and 3 points. A ticket paid voluntarily is $50.00 with no points. If you choose to go to court you waive your right to pay the lesser amount and must pay whatever fine the hearing officer imposes, plus court costs.
A ticket issued for a toll violation carries a maximum fine of $114.50 and 3 points. A ticket paid voluntarily is $50.00 with no points. If you choose to go to court you waive your right to pay the lesser amount and must pay whatever fine the hearing officer imposes, plus court costs.
For more information regarding violation enforcement please click here.
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Travel Information
What is the exit number from I-4 on to State Road 408 (East-West Expressway)?
The exit number is 82A in both the east & west directions.
What is the exit number from the Florida's Turnpike onto State Road 408 (East-West Expressway)?
The exit number is 265.
What is the exit number from I-4 onto State Road 417 (Central Florida GreeneWay)?
The exit number is 62.
I need to get directions. Where can I get help?
Try utilizing the following link: Directions
Another great resource is: MapQuest
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