FAQs

E-PASS General Info

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What is E-PASS?

E-PASS provides motorists a better, safer, and faster experience when traveling on the toll roads throughout Florida. No more waiting in lines to pay with cash or coins. E-PASS allows you to pay tolls electronically as you pass through specially equipped toll lanes without having to stop. You can establish a prepaid E-PASS account using your credit card or personal check. The convenient credit card payment option automatically replenishes your prepaid account. Check E-PASS accounts are replenished by mailing or delivering a payment to the E-PASS Customer Service Center. 

When you establish an E-PASS prepaid account, you receive a small electronic transponder that attaches to the windshield inside your car. Within the transponder is an electronic chip that contains information about your account. Each time you use a toll facility where E-PASS is accepted, an antenna at the toll plaza reads the vehicle and account information contained in your transponder. The appropriate toll is then electronically debited from your prepaid account. A record of your transactions will be included in your monthly statement.

What are the benefits of becoming an E-PASS customer?

  • E-PASS customers pay less on most tolls than those paying with cash.
  • Monthly discounts per transponder: 40-79 transactions receive a 5% discount and 80 or more receive 10%. The discount is computed and credited to your account at the end of each month.*
  • Account holders also save when they drive on other toll roads in Florida, saving approximately 25% or more at most toll plazas.**
  • E-PASS saves time enabling motorists to drive at posted highway speeds rather than stopping at the toll plazas.
  • Account holders can use their transponders to pay parking fees at the Orlando International Airport.
  • Monthly detailed statement for all your toll charges.

 

*Calculated based on roads owned and operated by the Expressway Authority.
**Calculated based on roads owned and operated by Florida's Turnpike Enterprise.

What does it cost to open an E-PASS account?

E-PASS accounts are pre-paid toll accounts. A minimum of $25.00 in pre-paid tolls is required to open a new account. This is your toll money to use as you travel the toll roads throughout Florida. If you ever need to close the account, any money left in the account is fully refundable.  

The E-PASS system requires a small electronic device, called a transponder that transmits information to deduct the toll amount from your account.  Residents of Orange, Seminole, Osceola, Lake, Volusia and Brevard Counties can get a free E-PASS Mini transponder when opening an E-PASS account.

How and where can I obtain an E-PASS transponder?

Getting an E-PASS transponder is easy.  Apply online by clicking here, call us at 407-823-7277 or visit either one of our E-PASS Service Centers:

Westside Service Center
8919 West Colonial Drive, Ocoee, FL 34761
(Located in the Good Homes Shopping Center)
8:00 AM - 6:00 PM (Monday through Friday)
9:00 AM - 1:00 PM (Saturdays)

Eastside Service Center
762 South Goldenrod Road, Orlando, FL, 32822
(Located in the Pinar Plaza)
8:00 AM - 6:00 PM (Monday through Friday)
9:00 AM - 1:00 PM (Saturdays)

Can I use E-PASS on other toll roads in Florida?

Yes, E-PASS can be used on almost all toll roads and bridges throughout the State of Florida. Just look for the E-PASS, SunPass or LeeWay logo as you enter the highway or tolling zone.

E-PASS, SunPass and LeeWay are compatible and may be used interchangeably. 

Do I have to install my transponder on my windshield or can I keep it in the car with me?

Your transponder must be properly installed on your front windshield behind the rear view mirror. Using your E-PASS in any other manner is a direct violation of the user agreement. A transponder that is not mounted properly will not work consistently. If your transponder is not properly installed, you risk the potential of repeatedly failing to pay a toll that could lead to your vehicle having a registration hold placed on it or having Uniform Traffic Citation issued to you.

If I change vehicles and need to move my E-PASS from one vehicle to another what do I need to do?

Contact the E-PASS Service Center as soon as possible. E-PASS Mini transponders are not transferable. A new transponder is required and we must be notified of your new vehicle information so that the information on your account is up to date. It is also required that the transponder be mounted properly.

The E-PASS Mini transponder is not portable and cannot be transferred to another vehicle.  Once it is affixed to the windshield it is activated. If the E-PASS Mini transponder is removed it will no longer work.  If you change vehicles, notify the service center and request a new sticker. If you sell or trade your vehicle, make sure you remove the Mini transponder to ensure the next owner cannot utilize your E-PASS account.

Can I use E-PASS while driving a motorcycle?

The E-PASS Mini transponder requires specific windshield types and will not work on a motorcycle.  Installation on a motorcycle is prohibited. The Expressway Authority will not be held liable for any damages associated with an installation on a motorcycle. A sticker tag is required to be affixed to a glass windshield which acts as an RF antenna. The adhesive on the sticker tag may cause damage to motorcycle’s windscreens.
You may obtain a portable, bumper mounted transponder for a motorcycle by calling or visiting either of our service centers.

Are there any lane or speed restrictions when using E-PASS?

Motorists with E-PASS transponders can use any lane on the expressway system. However, there are some restrictions on the maximum speed depending on the type of lane as listed below:

E-PASS Express Lanes – These lanes do not have any barriers or toll booths across the road. Motorists with E-PASS transponders can travel through these lanes at the posted highway speed.

E-PASS Dedicated Lanes – These lanes resemble a traditional toll lane, however they are equipped with electronic devices exclusively for motorists with E-PASS transponders. The speed limit through these lanes is 35 miles per hour.

Coin Machine & Cash Lanes – These are traditional toll lanes for motorists that pay tolls with cash or coins.  Motorists with E-PASS transponders may use these lanes; however, use extreme care and expect to experience stop and go traffic. The speed limit in these lanes is 25 miles per hour. 

What should I do if the red light does not change to green when I enter the toll lane?

If you are in an E-PASS Only lane, do not stop. Notify the E-PASS Service Center as soon as possible. In the meantime, utilize 'Change/Receipt' lanes or 'Coin Lanes' and pay your toll in cash until the problem can be resolved.

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